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Customer Service Caribbean Vocational Qualification Course Level 2
The CVQ Level 2 in Customer Service is for individuals whose customer service or human relations role requires well developed behavioural competencies but whose scope for independent decision making and for bringing about change is unlimited. -
Performance Management
$300The measurement and management of performance are seldom tied to the strategic goals of the organization. Many organizations do not pay sufficient attention to this process which inevitably leads to problems. This course provides participants with the knowledge and skills required to assist with ensuring that the behavior and results of employees are properly managed to facilitate an organization achieving its objectives. -
Records and Information Management
$300This course provides an introduction to the principles and practices that archivists and record managers apply, as well as issues they confront. The purpose of this course is to provide an opportunity for participants to develop the knowledge required for applying a practical understanding of records keeping, storage and retrieval with an organization. Participants will learn the various strategies to improving efficiency, better traceability and ensuring regulatory compliance. -
Recruitment, Selection and Orientation
$300This course will outline the criteria used to evaluate the competencies of individuals who desire entry into a particular organization. It will also look at the methods utilized by management to determine who is actually allowed entry and at what level. To preserve the integrity of an organization its human resources must fall into an ‘organizational fit’. -
Executive Secretary Caribbean Vocational Qualification Course Level 4
This CVQ Executive Secretary Level 4 qualification is suited to those working as administrators and project officers. In this role, individuals use well-developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyze information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others. -
Management – NVQ-CVQ Level 4
This NVQ-CVQ Management Level 4 is for those managers whose job role affords them personal responsibility and autonomy. It can be in any sector that involves management and leadership responsibilities. At Level 4, the learner can expect to be a middle manager and to hold a more central management role. They will have the ability and the opportunity within their job role to demonstrate a wide range of recognizable management and leadership skills and the management of business processes. This qualification may also suit individuals whose work is mainly related to managing projects or technical matters, as well as those who manage people. -
Business Administration Secretarial Skills Caribbean Vocational Qualification Course Level 2
This CVQ Business Administration Secretarial Skills Level 2 is ideally suited for the supervised skilled worker in Business Administration and may be employed in the following jobs as Typist, Office Administrative Assistant and Personal Assistant. -
Human Resource Management – NVQ Level 3
The NVQ Human Resources Management Level 3 qualification is broadly aimed at Human Resources Managers, Officers, Administrators, Line Managers and Supervisors who are responsible for the work output of a team and who have the ability and the opportunity to demonstrate recognizable human resources, management and leadership skills, for example, persons who plan, direct, supervise and coordinate work activities of subordinates and staff relating to employment, compensation, labour relations and employee relations. -
House Keeping Supervision – NVQ Level 3
The NVQ Level 3 House Keeping It is aimed at people who work in supervisory roles in the cleaning sector and who want an industry-specific qualification that recognizes and develops their knowledge and skills in the workplace. It is designed for learners who have worked in hospitality for some time and have some experience supervising others or managing resources. It will enable learners to develop their knowledge and skills, to progress their careers in the hospitality sector and perhaps to move into a management role within the hospitality sector.
