• Customer Service Training: Critical Elements of Customer Service (E-Learning Course)

    $99
    This course is all about the critical elements of customer service: a customer service focus that is defined within, and given life by, your organization. In order to be successful, this focus must be reinforced every day, measured, and improved upon.
  • Certificate in Supervisory Management

    $300
    The purpose of this course is to provide an opportunity for participants to develop the skills required for applying higher-level business studies and workplace entry-level competences, and for dealing with human problems within the organization. It covers elements such as communication, motivation, discipline, negotiation, conflict management, team building and leadership and the functions and responsibilities of supervisors.
  • Customer Service Caribbean Vocational Qualification Course Level 2

    The CVQ Level 2 in Customer Service is for individuals whose customer service or human relations role requires well developed behavioural competencies but whose scope for independent decision making and for bringing about change is unlimited.
  • Accounting – NVQ Level 4

    This Accounting Level 4 qualification reflects Accounting job roles in Financial Services and other industries requiring accounting support functions. Preferred pathways for candidates entering this qualification include Level 3 in Accounting and in the following jobs such as Payroll Manager; Accounts Manager; Accounting Administrator; Financial Controller.
  • Introduction to Business Administration

    $300
    This course introduces participants to the fundamental principles of Business Administration. It examines the factors that lead towards successful administration of a business, and the leadership skills and behaviors necessary for achieving organizational goals and objectives. It is designed to examine modern management challenges organizations face and provides an explanation of various types of planning and decision-making tools that can aid in attaining success.
  • Telemarketing: Using the Telephone as a Sales Tool (E-Learning Course)

    $99
    In this course, you will learn how to communicate effectively over the telephone, develop your personal telemarketing script, and close a sale. You'll also learn how telemarketing can add to your sales strategy.
  • CRM: An Introduction to Customer Relationship Management (E-Learning Course)

    $99
    This course will teach you how to make a decision about the need for CRM, the benefits of CRM, and how to coordinate the base requirements for a CRM undertaking.
  • Safety in the Workplace (E-Learning Course)

    $99
    This course will teach you how to create a safety culture in your organization by developing a safety committee, identifying and resolving hazards, taking proactive safety measures, developing a safety plan, and reviewing your safety program. You will also learn how to respond to, document, and investigate safety incidents.
  • Human Resource Counselling

    $300
    This course seeks to establish a framework within which employers, employees, their associations and other relevant groups in the wider society can be involved in minimizing performance problems in the workplace. There is not only the need to meet job standards but also to ensure that standards are defined, communicated, understood and achievable.