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Business Management (E-Learning Course)
$99This course will give you all the skills that you need as a new business owner. You will learn how to develop your organizational chart, manage operations, speak knowledgeably about finance, hire the right people, build your brand, market your product online and offline, complete a strategic plan and a succession plan, and build your customer base. You will also learn the basics of leadership and tips for taking your business to the next level. -
Call Center Training: Sales and Customer Service Training for Call Center Agents (E-Learning Course)
$99In this course, you will learn how to present yourself appropriately on the telephone. You will also learn tips for saying "no," giving bad news, selling on the phone, overcoming objections, dealing with difficult customers, taking messages, and managing voice mail. We will also share a basic telephone script that you can customize. -
Coaching and Mentoring (E-Learning Course)
$99In this course, you will learn how coaching and mentoring differ from each other. You will also learn the key aspects of each skill as well as supporting skills (such as goal setting, communication, feedback techniques, and adult learning principles). -
CRM: An Introduction to Customer Relationship Management (E-Learning Course)
$99This course will teach you how to make a decision about the need for CRM, the benefits of CRM, and how to coordinate the base requirements for a CRM undertaking. -
Customer Service Caribbean Vocational Qualification Course Level 2
The CVQ Level 2 in Customer Service is for individuals whose customer service or human relations role requires well developed behavioural competencies but whose scope for independent decision making and for bringing about change is unlimited. -
Customer Service Training: Critical Elements of Customer Service (E-Learning Course)
$99This course is all about the critical elements of customer service: a customer service focus that is defined within, and given life by, your organization. In order to be successful, this focus must be reinforced every day, measured, and improved upon. -
Entrepreneurship 101 (E-Learning Course)
$99In this course, you'll learn the basics of entrepreneurship. You will learn how to find and evaluate business ideas, flesh out those ideas by developing value propositions and financial projections, consider your ownership options, prepare the appropriate documents (including a business plan, pitch deck, and white papers), and gather funding for your business. You'll also learn the steps of developing, testing, marketing, and launching a product or service. To wrap things up, you'll learn how to grow your business and become an entrepreneurial leader. -
Executive Secretary Caribbean Vocational Qualification Course Level 4
This CVQ Executive Secretary Level 4 qualification is suited to those working as administrators and project officers. In this role, individuals use well-developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyze information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others. -
Leadership Skills for Supervisors: Communication, Coaching, and Conflict (E-Learning Course)
$99In this course, you will learn about coaching models, conflict resolution techniques, and ways to communicate with your employees. You will also complete Velsoft's signature leadership assessment to help you identify how to connect with others. As a bonus, you will receive an introduction to some important leadership theories, including the Situational Leadership II model and servant leadership.
