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Occupational Standard for Food and Beverage/Bar Service (Bartending)Caribbean Vocational Qualification Course Level 2
The CVQ Level 2 in Food and Beverage – Bar Service (Bartending) is for individuals whose role in the hospitality sector requires well developed behavioural competencies but whose scope for independent decision making and for bringing about change is limited.Each unit of study is accompanied by a “Hands on” completion project. Persons who attain this qualification canoperate independently at this level. -
Human Resource Counselling
$300This course seeks to establish a framework within which employers, employees, their associations and other relevant groups in the wider society can be involved in minimizing performance problems in the workplace. There is not only the need to meet job standards but also to ensure that standards are defined, communicated, understood and achievable. -
Receptionist Caribbean Vocational Qualification Course Level 1
The CVQ Level 1 in Reception is for individuals whose human relations role requires well developed behavioural competencies but whose scope for independent decision making and for bringing about change is limited and operate under supervision. -
Records and Information Management
$300This course provides an introduction to the principles and practices that archivists and record managers apply, as well as issues they confront. The purpose of this course is to provide an opportunity for participants to develop the knowledge required for applying a practical understanding of records keeping, storage and retrieval with an organization. Participants will learn the various strategies to improving efficiency, better traceability and ensuring regulatory compliance. -
Introduction to Business Administration
$300This course introduces participants to the fundamental principles of Business Administration. It examines the factors that lead towards successful administration of a business, and the leadership skills and behaviors necessary for achieving organizational goals and objectives. It is designed to examine modern management challenges organizations face and provides an explanation of various types of planning and decision-making tools that can aid in attaining success. -
House Keeping Supervision – NVQ Level 3
The NVQ Level 3 House Keeping It is aimed at people who work in supervisory roles in the cleaning sector and who want an industry-specific qualification that recognizes and develops their knowledge and skills in the workplace. It is designed for learners who have worked in hospitality for some time and have some experience supervising others or managing resources. It will enable learners to develop their knowledge and skills, to progress their careers in the hospitality sector and perhaps to move into a management role within the hospitality sector. -
Call Center Training: Sales and Customer Service Training for Call Center Agents (E-Learning Course)
$99In this course, you will learn how to present yourself appropriately on the telephone. You will also learn tips for saying "no," giving bad news, selling on the phone, overcoming objections, dealing with difficult customers, taking messages, and managing voice mail. We will also share a basic telephone script that you can customize. -
Business Communication
$300This course focuses on the principles and techniques of clear, concise, and effective written and oral communication, especially as they apply to business. In addition, students are instructed in and experience the use of audio-visual and computer-based communications. -
Human Resource Management
$300MAJOR TOPICS/UNITS TO BE COVERED: Strategic Human Resource, Recruitment and Selection, Creating High Performance Appraisal Systems, Working with Payroll, Staff Benefits and Statutory Deduction and Managing Conflicts
