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Business Communication
$300This course focuses on the principles and techniques of clear, concise, and effective written and oral communication, especially as they apply to business. In addition, students are instructed in and experience the use of audio-visual and computer-based communications. -
Management Caribbean Vocational Qualification Course Level 3
This CVQ Management Level 3 allows you to evidence the key skills, knowledge and competence that employers would expect of someone working in a role that involves leading a team. It is also appropriate if you are responsible for the control of activities and work output of a team. -
Call Center Training: Sales and Customer Service Training for Call Center Agents (E-Learning Course)
$99In this course, you will learn how to present yourself appropriately on the telephone. You will also learn tips for saying "no," giving bad news, selling on the phone, overcoming objections, dealing with difficult customers, taking messages, and managing voice mail. We will also share a basic telephone script that you can customize. -
Active Listening (E-Learning Course)
$99In this course, you will learn what active listening is and what qualities active listeners have. You will also learn how to manage your body language, create a positive listening attitude, encourage conversation, build relationships, and get over listening roadblocks. -
Telemarketing: Using the Telephone as a Sales Tool (E-Learning Course)
$99In this course, you will learn how to communicate effectively over the telephone, develop your personal telemarketing script, and close a sale. You'll also learn how telemarketing can add to your sales strategy. -
Accounts Clerk – NVQ Level 2
The NVQ Level 2 in Accounting Clerk is for individuals whose role in the accounting field requires well developed behavioural competencies but whose scope for independent decision making and for bringing about change is unlimited. -
CRM: An Introduction to Customer Relationship Management (E-Learning Course)
$99This course will teach you how to make a decision about the need for CRM, the benefits of CRM, and how to coordinate the base requirements for a CRM undertaking. -
Overcoming Objections to Nail the Sale (E-Learning Course)
$99In this course, you will learn how to overcome objections, identify buying signals, and close the sale. You will also learn supporting skills, such as building credibility, being observant, and communicating well. -
Recruitment, Selection and Orientation
$300This course will outline the criteria used to evaluate the competencies of individuals who desire entry into a particular organization. It will also look at the methods utilized by management to determine who is actually allowed entry and at what level. To preserve the integrity of an organization its human resources must fall into an ‘organizational fit’.