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Management – NVQ-CVQ Level 4
This NVQ-CVQ Management Level 4 is for those managers whose job role affords them personal responsibility and autonomy. It can be in any sector that involves management and leadership responsibilities. At Level 4, the learner can expect to be a middle manager and to hold a more central management role. They will have the ability and the opportunity within their job role to demonstrate a wide range of recognizable management and leadership skills and the management of business processes. This qualification may also suit individuals whose work is mainly related to managing projects or technical matters, as well as those who manage people. -
Call Center Training: Sales and Customer Service Training for Call Center Agents (E-Learning Course)
$99In this course, you will learn how to present yourself appropriately on the telephone. You will also learn tips for saying "no," giving bad news, selling on the phone, overcoming objections, dealing with difficult customers, taking messages, and managing voice mail. We will also share a basic telephone script that you can customize. -
Performance Management
$300The measurement and management of performance are seldom tied to the strategic goals of the organization. Many organizations do not pay sufficient attention to this process which inevitably leads to problems. This course provides participants with the knowledge and skills required to assist with ensuring that the behavior and results of employees are properly managed to facilitate an organization achieving its objectives. -
Business Management (E-Learning Course)
$99This course will give you all the skills that you need as a new business owner. You will learn how to develop your organizational chart, manage operations, speak knowledgeably about finance, hire the right people, build your brand, market your product online and offline, complete a strategic plan and a succession plan, and build your customer base. You will also learn the basics of leadership and tips for taking your business to the next level. -
Introduction to Business Administration
$300This course introduces participants to the fundamental principles of Business Administration. It examines the factors that lead towards successful administration of a business, and the leadership skills and behaviors necessary for achieving organizational goals and objectives. It is designed to examine modern management challenges organizations face and provides an explanation of various types of planning and decision-making tools that can aid in attaining success. -
House Keeping Supervision – NVQ Level 3
The NVQ Level 3 House Keeping It is aimed at people who work in supervisory roles in the cleaning sector and who want an industry-specific qualification that recognizes and develops their knowledge and skills in the workplace. It is designed for learners who have worked in hospitality for some time and have some experience supervising others or managing resources. It will enable learners to develop their knowledge and skills, to progress their careers in the hospitality sector and perhaps to move into a management role within the hospitality sector. -
Entrepreneurship 101 (E-Learning Course)
$99In this course, you'll learn the basics of entrepreneurship. You will learn how to find and evaluate business ideas, flesh out those ideas by developing value propositions and financial projections, consider your ownership options, prepare the appropriate documents (including a business plan, pitch deck, and white papers), and gather funding for your business. You'll also learn the steps of developing, testing, marketing, and launching a product or service. To wrap things up, you'll learn how to grow your business and become an entrepreneurial leader. -
Occupational Standard for Domestic Housekeeping Services Caribbean Vocational Qualification Course Level 2
This course will outline the criteria used to evaluate the competencies of individuals who desire entry into a particular organization. It will also look at the methods utilized by management to determine who is actually allowed entry and at what level. To preserve the integrity of an organization its human resources must fall into an ‘organizational fit’. -
CRM: An Introduction to Customer Relationship Management (E-Learning Course)
$99This course will teach you how to make a decision about the need for CRM, the benefits of CRM, and how to coordinate the base requirements for a CRM undertaking.
