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Active Listening (E-Learning Course)
$99In this course, you will learn what active listening is and what qualities active listeners have. You will also learn how to manage your body language, create a positive listening attitude, encourage conversation, build relationships, and get over listening roadblocks. -
Business Administration Secretarial Skills Caribbean Vocational Qualification Course Level 2
This CVQ Business Administration Secretarial Skills Level 2 is ideally suited for the supervised skilled worker in Business Administration and may be employed in the following jobs as Typist, Office Administrative Assistant and Personal Assistant. -
Business Leadership: Becoming Management Material (E-Learning Course)
$99The first part of this course will teach you about Peter Senge's five learning disciplines: personal mastery, mental models, shared vision, team learning, and systems thinking. You will also learn about Paul Hersey and Ken Blanchard's Situational Leadership II ® model, servant leadership, and the five practices in James Kouzes and Barry Posner's "The Leadership Challenge." In addition to these leadership models, basic skills (such as building trust, managing change, personal productivity, resolving conflict, solving problems, and leading meetings) will also be covered. -
Business Management (E-Learning Course)
$99This course will give you all the skills that you need as a new business owner. You will learn how to develop your organizational chart, manage operations, speak knowledgeably about finance, hire the right people, build your brand, market your product online and offline, complete a strategic plan and a succession plan, and build your customer base. You will also learn the basics of leadership and tips for taking your business to the next level. -
Call Center Training: Sales and Customer Service Training for Call Center Agents (E-Learning Course)
$99In this course, you will learn how to present yourself appropriately on the telephone. You will also learn tips for saying "no," giving bad news, selling on the phone, overcoming objections, dealing with difficult customers, taking messages, and managing voice mail. We will also share a basic telephone script that you can customize. -
Coaching and Mentoring (E-Learning Course)
$99In this course, you will learn how coaching and mentoring differ from each other. You will also learn the key aspects of each skill as well as supporting skills (such as goal setting, communication, feedback techniques, and adult learning principles). -
CRM: An Introduction to Customer Relationship Management (E-Learning Course)
$99This course will teach you how to make a decision about the need for CRM, the benefits of CRM, and how to coordinate the base requirements for a CRM undertaking. -
Customer Service Caribbean Vocational Qualification Course Level 2
The CVQ Level 2 in Customer Service is for individuals whose customer service or human relations role requires well developed behavioural competencies but whose scope for independent decision making and for bringing about change is unlimited. -
Customer Service Training: Critical Elements of Customer Service (E-Learning Course)
$99This course is all about the critical elements of customer service: a customer service focus that is defined within, and given life by, your organization. In order to be successful, this focus must be reinforced every day, measured, and improved upon. -
Entrepreneurship 101 (E-Learning Course)
$99In this course, you'll learn the basics of entrepreneurship. You will learn how to find and evaluate business ideas, flesh out those ideas by developing value propositions and financial projections, consider your ownership options, prepare the appropriate documents (including a business plan, pitch deck, and white papers), and gather funding for your business. You'll also learn the steps of developing, testing, marketing, and launching a product or service. To wrap things up, you'll learn how to grow your business and become an entrepreneurial leader. -
Executive Secretary Caribbean Vocational Qualification Course Level 4
This CVQ Executive Secretary Level 4 qualification is suited to those working as administrators and project officers. In this role, individuals use well-developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyze information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others. -
Leadership Skills for Supervisors: Communication, Coaching, and Conflict (E-Learning Course)
$99In this course, you will learn about coaching models, conflict resolution techniques, and ways to communicate with your employees. You will also complete Velsoft's signature leadership assessment to help you identify how to connect with others. As a bonus, you will receive an introduction to some important leadership theories, including the Situational Leadership II model and servant leadership. -
Management Caribbean Vocational Qualification Course Level 3
This CVQ Management Level 3 allows you to evidence the key skills, knowledge and competence that employers would expect of someone working in a role that involves leading a team. It is also appropriate if you are responsible for the control of activities and work output of a team. -
Occupational Standard for Domestic Housekeeping Services Caribbean Vocational Qualification Course Level 2
This course will outline the criteria used to evaluate the competencies of individuals who desire entry into a particular organization. It will also look at the methods utilized by management to determine who is actually allowed entry and at what level. To preserve the integrity of an organization its human resources must fall into an ‘organizational fit’. -
Occupational Standard for Food and Beverage/Bar Service (Bartending)Caribbean Vocational Qualification Course Level 2
The CVQ Level 2 in Food and Beverage – Bar Service (Bartending) is for individuals whose role in the hospitality sector requires well developed behavioural competencies but whose scope for independent decision making and for bringing about change is limited.Each unit of study is accompanied by a “Hands on” completion project. Persons who attain this qualification canoperate independently at this level.