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House Keeping Supervision – NVQ Level 3
The NVQ Level 3 House Keeping It is aimed at people who work in supervisory roles in the cleaning sector and who want an industry-specific qualification that recognizes and develops their knowledge and skills in the workplace. It is designed for learners who have worked in hospitality for some time and have some experience supervising others or managing resources. It will enable learners to develop their knowledge and skills, to progress their careers in the hospitality sector and perhaps to move into a management role within the hospitality sector. -
Business Leadership: Becoming Management Material (E-Learning Course)
$99The first part of this course will teach you about Peter Senge's five learning disciplines: personal mastery, mental models, shared vision, team learning, and systems thinking. You will also learn about Paul Hersey and Ken Blanchard's Situational Leadership II ® model, servant leadership, and the five practices in James Kouzes and Barry Posner's "The Leadership Challenge." In addition to these leadership models, basic skills (such as building trust, managing change, personal productivity, resolving conflict, solving problems, and leading meetings) will also be covered. -
Coaching and Mentoring (E-Learning Course)
$99In this course, you will learn how coaching and mentoring differ from each other. You will also learn the key aspects of each skill as well as supporting skills (such as goal setting, communication, feedback techniques, and adult learning principles). -
Receptionist Caribbean Vocational Qualification Course Level 2
The CVQ Level 2 in Reception is for individuals whose human relations role requires well developed behavioural competencies but whose scope for independent decision making and for bringing about change is unlimited. -
Certificate in Fundamentals of Accounting
$300This certificate course will prepare the participants to make appropriate managerial decisions based on financial information. The participants will be exposed to and be able to define business units as well as the concepts and methods of accounting. The students will also develop a basis for subsequent studies in accounting. -
Business Communication
$300This course focuses on the principles and techniques of clear, concise, and effective written and oral communication, especially as they apply to business. In addition, students are instructed in and experience the use of audio-visual and computer-based communications. -
Accounting – NVQ Level 4
This Accounting Level 4 qualification reflects Accounting job roles in Financial Services and other industries requiring accounting support functions. Preferred pathways for candidates entering this qualification include Level 3 in Accounting and in the following jobs such as Payroll Manager; Accounts Manager; Accounting Administrator; Financial Controller. -
Customer Service Training: Critical Elements of Customer Service (E-Learning Course)
$99This course is all about the critical elements of customer service: a customer service focus that is defined within, and given life by, your organization. In order to be successful, this focus must be reinforced every day, measured, and improved upon. -
Safety in the Workplace (E-Learning Course)
$99This course will teach you how to create a safety culture in your organization by developing a safety committee, identifying and resolving hazards, taking proactive safety measures, developing a safety plan, and reviewing your safety program. You will also learn how to respond to, document, and investigate safety incidents. -
Call Center Training: Sales and Customer Service Training for Call Center Agents (E-Learning Course)
$99In this course, you will learn how to present yourself appropriately on the telephone. You will also learn tips for saying "no," giving bad news, selling on the phone, overcoming objections, dealing with difficult customers, taking messages, and managing voice mail. We will also share a basic telephone script that you can customize. -
Human Resource Management – NVQ Level 3
The NVQ Human Resources Management Level 3 qualification is broadly aimed at Human Resources Managers, Officers, Administrators, Line Managers and Supervisors who are responsible for the work output of a team and who have the ability and the opportunity to demonstrate recognizable human resources, management and leadership skills, for example, persons who plan, direct, supervise and coordinate work activities of subordinates and staff relating to employment, compensation, labour relations and employee relations. -
Records and Information Management
$300This course provides an introduction to the principles and practices that archivists and record managers apply, as well as issues they confront. The purpose of this course is to provide an opportunity for participants to develop the knowledge required for applying a practical understanding of records keeping, storage and retrieval with an organization. Participants will learn the various strategies to improving efficiency, better traceability and ensuring regulatory compliance. -
Management Caribbean Vocational Qualification Course Level 3
This CVQ Management Level 3 allows you to evidence the key skills, knowledge and competence that employers would expect of someone working in a role that involves leading a team. It is also appropriate if you are responsible for the control of activities and work output of a team. -
Writing a Business Plan (E-Learning Course)
$99In this course, you will learn the essential steps for creating a business plan, including creating a first draft; identifying the audience; gathering information; researching; describing product plans; and marketing, sales, and accounting terms. -
Business Management (E-Learning Course)
$99This course will give you all the skills that you need as a new business owner. You will learn how to develop your organizational chart, manage operations, speak knowledgeably about finance, hire the right people, build your brand, market your product online and offline, complete a strategic plan and a succession plan, and build your customer base. You will also learn the basics of leadership and tips for taking your business to the next level. -
Leadership Skills for Supervisors: Communication, Coaching, and Conflict (E-Learning Course)
$99In this course, you will learn about coaching models, conflict resolution techniques, and ways to communicate with your employees. You will also complete Velsoft's signature leadership assessment to help you identify how to connect with others. As a bonus, you will receive an introduction to some important leadership theories, including the Situational Leadership II model and servant leadership. -
Management – NVQ-CVQ Level 4
This NVQ-CVQ Management Level 4 is for those managers whose job role affords them personal responsibility and autonomy. It can be in any sector that involves management and leadership responsibilities. At Level 4, the learner can expect to be a middle manager and to hold a more central management role. They will have the ability and the opportunity within their job role to demonstrate a wide range of recognizable management and leadership skills and the management of business processes. This qualification may also suit individuals whose work is mainly related to managing projects or technical matters, as well as those who manage people. -
Human Resource Counselling
$300This course seeks to establish a framework within which employers, employees, their associations and other relevant groups in the wider society can be involved in minimizing performance problems in the workplace. There is not only the need to meet job standards but also to ensure that standards are defined, communicated, understood and achievable. -
Occupational Standard for Domestic Housekeeping Services Caribbean Vocational Qualification Course Level 2
This course will outline the criteria used to evaluate the competencies of individuals who desire entry into a particular organization. It will also look at the methods utilized by management to determine who is actually allowed entry and at what level. To preserve the integrity of an organization its human resources must fall into an ‘organizational fit’. -
Executive Secretary Caribbean Vocational Qualification Course Level 4
This CVQ Executive Secretary Level 4 qualification is suited to those working as administrators and project officers. In this role, individuals use well-developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyze information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others. -
Active Listening (E-Learning Course)
$99In this course, you will learn what active listening is and what qualities active listeners have. You will also learn how to manage your body language, create a positive listening attitude, encourage conversation, build relationships, and get over listening roadblocks. -
Business Administration Secretarial Skills Caribbean Vocational Qualification Course Level 2
This CVQ Business Administration Secretarial Skills Level 2 is ideally suited for the supervised skilled worker in Business Administration and may be employed in the following jobs as Typist, Office Administrative Assistant and Personal Assistant. -
Orientation Handbook: Getting Employees Off to a Good Start (E-Learning Course)
$99In this course, you will learn why orientation is so important. You will learn about the four components of employee commitment as well as the commitment curve. You will also learn how to develop successful orientation and training programs. -
CRM: An Introduction to Customer Relationship Management (E-Learning Course)
$99This course will teach you how to make a decision about the need for CRM, the benefits of CRM, and how to coordinate the base requirements for a CRM undertaking. -
Introduction to Business Administration
$300This course introduces participants to the fundamental principles of Business Administration. It examines the factors that lead towards successful administration of a business, and the leadership skills and behaviors necessary for achieving organizational goals and objectives. It is designed to examine modern management challenges organizations face and provides an explanation of various types of planning and decision-making tools that can aid in attaining success. -
Certificate in Supervisory Management
$300The purpose of this course is to provide an opportunity for participants to develop the skills required for applying higher-level business studies and workplace entry-level competences, and for dealing with human problems within the organization. It covers elements such as communication, motivation, discipline, negotiation, conflict management, team building and leadership and the functions and responsibilities of supervisors. -
Overcoming Objections to Nail the Sale (E-Learning Course)
$99In this course, you will learn how to overcome objections, identify buying signals, and close the sale. You will also learn supporting skills, such as building credibility, being observant, and communicating well. -
Telemarketing: Using the Telephone as a Sales Tool (E-Learning Course)
$99In this course, you will learn how to communicate effectively over the telephone, develop your personal telemarketing script, and close a sale. You'll also learn how telemarketing can add to your sales strategy. -
Performance Management
$300The measurement and management of performance are seldom tied to the strategic goals of the organization. Many organizations do not pay sufficient attention to this process which inevitably leads to problems. This course provides participants with the knowledge and skills required to assist with ensuring that the behavior and results of employees are properly managed to facilitate an organization achieving its objectives.
